A live chat is one of the channels of communication provided by some website hosting suppliers as a part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or technical assistance. This way of communication is quicker than a support ticket and it makes it less likely to misunderstand or misspell a word compared to a phone call with an agent. In addition, if the issue that you experience needs some time to be reviewed and dealt with, you can do something else in the meantime instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat support service completely free provided that you have web accessibility even when your website hosting provider is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

Together with the phone and ticket support, we provide live chat support too. You're able to get in touch with us every single day, including weekends and holidays, and we can give you more details about the cloud web hosting that we provide if you are not among our customers yet, or about basic and billing questions when you already have an account. Though for entirely tech issues you will need to open a trouble ticket to the technical assistance team, since such issues require more time to be resolved, you may still get in touch with us on the live chat for some technical info. For instance, we will help you set up an e-mail address in your email client or troubleshoot multiple problems, saving you a long time. Even when our telephone lines are already off for the day, you can talk with a live person.