The access to the customer and tech support that a cloud web hosting company provides can tell you a lot for the services they offer too. If you are allowed to use just e-mail messages and / or tickets, you have almost certainly found a reseller not the actual website hosting provider. When this is the case, you'll have to wait for a few days to have an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the true hosting company for further help. When the supplier offers you various means of communication with quick response time that are available at any moment, they are most likely the top provider, not a reseller. Therefore you'll enjoy prompt assistance and top quality support because they will have direct access to the servers where your account is. Regardless of the problem - technical or sales, it is always much better to be able to communicate with your web hosting company directly using your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of getting assistance right away, so our cloud web hosting services feature 24/7 tech support as well as various options for contact. In case you do not have an account yet, you can call us or take advantage of our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service which you cannot use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it requires more investigation. In contrast to the vast majority of suppliers that you can find today, we reply to all the tickets within the hour, so you won't need to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum answer time warranty, you will take advantage of timely support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result when you open a support ticket from your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the better option when the issue in question requires longer time to be solved or if it needs to be given to our admins, as it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative using our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.