Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every single support request you submit to us will be replied to within maximum 60 min. If your ticket or email needs further assistance from a server administrator, we’ll forward it and leave a note to let you know that your issue is being examined. If you order our Managed Servers package, all of the tasks included there will be executed at a time of your preference.

  • Top quality support service

  • An Exceptional Tech Support Service

  • If you need help working with our Web Site Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, do get in touch with the tech support staff anytime through the ticketing system. What’s more, should you need assistance managing your dedicated server, you can order the Managed Servers package, that includes OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, data backup disk storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Web Site Control Panel with a circumstantial knowledge base, which includes detailed explanations of all its features and functionalities. Moreover, we have shot in–depth video tutorials that will further disclose to you how to carry out a particular operation or solve a commonly encountered issue. The educational articles and the video tutorials are readily accessible from each section of the Web Site Control Panel via the Videos and Help buttons located in the upper right corner.